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Inside Sales Representative

Job Purpose/Performance Outputs:

Provides inside sales service to call-in and walk-in customers.

Essential Functions Performed:

(Other functions/tasks may be required besides those listed)

  • Handles incoming customer calls and walk-ins for product sales and information
  • Generates process and files all paperwork from phone and walk-in sales to customers.
  • Contacts customers concerning follow-up needs to sales, investigate problem accounts and accounts
  • Locates and pulls parts for shipment to customers.
  • Enters customer order data into the PC
  • Trouble - shoots customer problems by phone relative to parts and order status
  • Ship parts to customers
  • Receive and put away stock

Core Job Competencies (skills, knowledge, abilities) Required:

(Other skills may also be required.)

  • Communication skills, including verbal, written and phone
  • PC skills
  • Blue print reading
  • Technical translation of product documents and specifications of vendors and customers
  • Attention to Detail
  • Product and warranty knowledge
  • Mechanical aptitude at a basic level
  • Problem-solving skills (ability to identify problems, analyze for cause and develop solutions )
  • Knowledge of company products and services specific to branch customers and vendors
  • Knowledge of company purchasing and branch accounting procedures and processes

Minimum Education Level, Type, Certification:

High School Diploma - 4 year degree preferred

Specific Experience - Amount and Type

  • Three to five years experience in customer service in distribution and /or in an industrial service industry
  • One to two years PC experience

Job Conditions/Requirements - Hours, Travel, Physical, Tools, etc.:

  • Light overnight travel for product and vendor training
  • General office and warehouse environment and regular day work hours

Contacts Required (inside/outside the organization(s)):

Extensive phone contacts with both internal company personnel and external customers and vendors.


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